To Improve Quality
Quality Assurance System
The quality assurance system for implementing "Quality IDEC" is established and operated in cooperation with each functional department in the quality management system (QMS) organization. Each functional department is committed to continuous improvement activities through the PDCA cycle on a daily basis.
Furthermore, we conduct company-wide quality meetings on a regular basis to manage the progress of the QMS organization as a whole and share information in order to enhance the process for further quality improvement.
Complaint Handling System
The Complaint Handling Setup of IDEC Group are conducted by organizations involved in quality management and quality assurance, which cooperate in close information sharing, and resolve quickly and functionally as well as prevent recurrence of complaints. Moreover, in the case of the most server matters, the Risk Management Committee, a specialized committee of the CSR Committee, has established a system to make the final decision.